Frequently Asked Questions
🎟️ Tickets and points of sale
Morning: Monday to Friday from 12:00 pm to 2:00 pm.
Afternoon: Wednesday to Sunday from 5:00 pm to 8:00 pm.
You do not need to print your tickets. You can show the QR code on your mobile phone screen when entering the venue.
Refunds are not permitted, except in the event of show cancellation. Please consult our terms and conditions of purchase for more information.
You can purchase tickets on our website www.auditoriumpalma.com, at our box office and by phone.
⚠️ Important: Do not buy tickets through unofficial channels. We are not responsible for tickets purchased outside our authorised points of sale. Avoid websites such as Viagogo, StubHub…
Yes, but only for purchases made at the Auditorium box office.
Payment is accepted in cash, by credit or debit card, cultural voucher, Auditorium voucher and Auditorium gift card.
No, tickets are not issued in the attendee’s name. The name shown is the purchaser’s name and is for information purposes only. It does not cause any inconvenience.
Yes. In compliance with current regulations, the Auditorium de Palma offers adapted spaces. Tickets for this area are sold exclusively at the box office. For more information, please contact the box office or write to atencioncliente@auditoriumpalma.com.
First, check your junk or spam email folder. If you don’t find it there, you can download your tickets from your personal area on our website.
🚪 Access, rules and services
Doors open one hour before the start of the event.
We do not have parking space inside the building. However, there are designated areas around the Auditorium where bicycles and scooters can be parked.
Yes, an induction loop system is installed in the Stalls (Platea) area of the Sala Magna. It converts the sound signal into magnetic waves that can be received by hearing aids or cochlear implants.
Yes, you can request them from the front-of-house staff if you need them.
We do not offer a cloakroom service. We can help store bulky items for safety reasons, but we do not take responsibility for them.
EMT bus lines 1, 4, 46 and 47 have stops near the Auditorium.
The “Las Golondrinas” Pier car park and the Marqués de la Cenia public car park are the closest options.
Please send us an email to eventos@auditoriumpalma.com with all the details of the event (date, expected attendance, technical requirements, etc.).